Video Calling
Product-videocalling-ipad Secure Assessment Video calling

S12 Solutions developed Video Calling in response to the additional challenges placed on health and social care by the Covid-19 pandemic.

S12 Solutions’ Video Calling feature allows Approved Mental Health Professionals (AMHPs) and section 12 (s.12) doctors to maintain patient confidentiality during pre and post assessment conversations while observing social distancing guidance.


Key features and benefits:

  • Video Calling provides a virtual meeting room, which is only accessible to the AMHP and s.12 doctors involved in the assessment
  • This feature can be used on a phone or laptop, ensuring users can position themselves in a secure, private place
  • Video and voice content is encrypted using AES 256-bit encryption
  • Calls cannot be recorded; a notification explaining the call is not being recorded is always visible on screen, along with a list of all call attendees
  • Unlike other forms of video calling, S12 Solutions’ Video Calling feature can be accessed easily be independent doctors and professionals from different organisations, using various devices, without restrictions
  • Video Calling is available to the assessing team 12 hours before and after the assessment start time

Video Calling is integrated with the assessment set up workflow, and is simple to learn and use, but the S12 Solutions team will provide online training, to make sure users feel comfortable and confident with this feature.


The app is a great addition to 21st century social work and AMHP practice in a busy, evolving, and demanding world.


If you would like to learn more about Video Calling


Support when you need it
0808 168 0160

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Download our app

If you’re an AMHP or s.12 doctor and S12 Solutions is live in your area, you can download the app for iOS or Android here.