Information about our use of cookies

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our privacy policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

This website is operated by S12 Solutions Limited.  We have created an app and website that helps mental health professionals efficiently complete Mental Health Act 1983 (MHA) processes.

Our website

This cookie policy relates to your use of our website, www.s12solutions.com.

Our website contains links to websites owned and operated by certain trusted third parties, for example Apple App Store and Google Play (which allow you to download our applications) and websites which allow you to view our presence on social media (Facebook, Twitter, LinkedIn and YouTube).  These third party websites may also use cookies or similar technologies; you can accept or reject such cookies using the tools on these websites, as set out in their cookie policies.  Please also refer to the privacy policies available on those websites.

Cookies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website.  We use cookies to recognise you and your device and store some information about your preferences or past actions; this helps us provide you with a good experience when you browse our website and also allows us to improve our website.

For example, we use the following cookies:

  • Strictly necessary cookies. These are required for the operation of our website and include cookies that enable you to log into secure areas of our website or which allow the website to load quickly and effectively.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.  This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These record your visit to our website, the pages you have visited and the links you have followed.  We will use this information to make our website more relevant to your interests.  We may also share this information with third parties for this purpose.

Consent to use cookies

We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

Our use of cookies

The table below provides more information about the cookies we use and why:

Name Provider Purpose Source Essential
_ga S12solutions.com Used to distinguish users. https://www.google-analytics.com/analytics.js No – we will request your consent before placing this cookie.
_gid S12solutions.com Registers a unique ID that is used to generate statistical data on how the visitor uses the website. https://www.google-analytics.com/analytics.js No – we will request your consent before placing this cookie.
_gat S12solutions.com Used by Google Analytics to throttle request rate. https://www.google-analytics.com/analytics.js No – we will request your consent before placing this cookie.
collect Google-analytics.com Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. https://www.google-analytics.com/analytics.js No – we will request your consent before placing this cookie.
ads/ga-audiences Google.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. https://www.google-analytics.com/analytics.js No – we will request your consent before placing this cookie.
IDE Doubleclick.net Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring efficacy of an ad and to present targeted ads to the user. https://www.youtube.com/embed/24r7uw 89lbq?feature=oembed No – we will request your consent before placing this cookie.
test_cookie Doubleclick.net Used to check if the user’s browser supports cookies. https://www.youtube.com/embed/24r7uw89lbq?feature=oembed No – we will request your consent before placing this cookie.
Visitor_info1_live Youtube.com Tries to estimate user bandwidth on pages with integrated You Tube videos. https://www.youtube.com/embed/24r7uw89lbq?feature=oembed No – we will request your consent before placing this cookie.
YSC Youtube.com Registers a unique ID to keep statistics of what videos from You Tube the user has seen. https://www.youtube.com/embed/24r7uw89lbq?feature=oembed No – we will request your consent before placing this cookie.
yt-remote-cast-installed Youtube.com Stores the user’s video player preferences using embedded YouTube video. https://www.youtube.com/embed/24r7uw89lbq?feature=oembed No – we will request your consent before placing this cookie.
yt-remote-connected-devices Youtube.com Stores the user’s video player preferences using embedded You Tube video. https://www.youtube.com/embed/24r7uw89lbq?feature=oembed No – we will request your consent before placing this cookie.
yt-remote-device-id Youtube.com Stores the user’s video player preferences using embedded You Tube video. https://www.youtube.com/embed/24r7uw89lbq?feature=oembed No – we will request your consent before placing this cookie.
yt-remote-fast-check-period Youtube.com Stores the user’s video player preferences using embedded You Tube video. https://www.youtube.com/embed/24r7uw89lbq?feature=oembed No – we will request your consent before placing this cookie.
yt-remote-session-name Youtube.com Stores the user’s video player preferences using embedded You Tube video. https://www.youtube.com/embed/24r7uw89lbq?feature=oembed No – we will request your consent before placing this cookie.

Third party access to the cookies

The cookies we use will only be accessed by us and those third parties named in the table above for the purposes referred to in this cookie policy and will not be accessed by any other third party.

How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted.  If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

Write to us at: S12 Solutions Limited FAO Data Privacy Manager, 5 Kelso Place, Bath BA1 3AU

Email us at: support@s12solutions.com

Changes to this policy

We may change this policy from time to time, when we do we will inform you via the website.

Download our app

If you’re an AMHP or s.12 doctor and S12 Solutions is live in your area, you can download the app for iOS or Android here.