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S12 Solutions is an app and website, which helps mental health professionals efficiently complete Mental Health Act 1983 (MHA) processes.

S12 Solutions was founded by Amy Manning, an Approved Mental Health Professional (AMHP) and Best Interest Assessor, who was frustrated with the inefficient paper processes used to organise MHA assessments.

Through her experience and research with section 12 (s.12) doctors, Amy learned that s.12 doctors were routinely called at all times of day and night about MHA assessments because they had no easy or reliable way of communicating their availability or controlling their contact information.

Amy also learned that problems with slow or missing claim payments could discourage s.12 doctors from putting themselves forward for s.12 work.

Amy and the S12 Solutions team developed a platform that addressed these challenges by providing s.12 doctors with a way of quickly and easily communicating their availability, updating their contact information and submitting their claims.

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Some of the platform's key features:

Maintain your Diary
  • Add your Availability for s.12 work and the capacity in which you are Available (Trust, Independent or On Call)
  • Add your Time Away, when you are on annual leave or self-isolating/shielding, for example
  • Add, Edit or Delete information from your Diary as often as you need to
  • Update your Starting Postcode to make yourself available for s.12 work wherever you are

 

Update your Profile
  • Add your skills, languages and other attributes to your Profile
  • Add your contact information
  • Edit this information as frequently as you need to
Submit and track your Claim Forms
  • Complete and submit Claim Forms
  • See which organisation your Claim Form has been sent to and track its progress in your Claims Dashboard
  • Use our process for any CCG/paying organisation that is enrolled on the platform
Statutory Mental Health Act Forms
  • Create, sign and share Electronic Statutory MHA Forms
  • This feature is enabled by Site request
Video Calling
  • Maintain patient confidentiality during pre and post assessment conversations while observing social distancing guidelines
  • This feature is enabled by Site request
Paying Claims
  • S12 Solutions is able to pay doctors’ claims on behalf of CCGs/paying organisations
  • This feature is enabled by Site request
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The Benefits

  • More contact about assessments that suit your skills
  • Fewer interruptions when you are unavailable
  • Control of your contact information
  • The flexibility to do s.12 work in other areas if you would like to
  • Claim Forms are quicker to submit and easier to track
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FAQs

How do I reset my S12 Solutions password from the app on my phone?

If you have never logged in to the S12 Solutions platform before and you cannot find the Welcome Email from info@s12solutions.com that contains your temporary password, you can reset your own password, which prompts a new Welcome Email to be sent to you.

We recommend that you check your junk folder before resetting your password as sometimes Welcome Emails are directed there instead of your main inbox.

If you do not have a Welcome Email or you do but it was sent more than 30 days ago and so the password has expired, please follow these steps:

  • Open the S12 Solutions app
  • Click the Login with password button
  • Scroll down to the bottom of the Login page and click on Reset Password
  • Enter your email address
  • Click Send Confirmation Link
  • A new Welcome Email will be sent to your email address containing a new temporary password; use this password to login
How do I reset my forgotten S12 Solutions password from the app on my phone?
  • Open the S12 Solutions app
  • Click the Login with password button
  • Scroll down to the bottom of the Login page and click Reset Password
  • Enter the email address you have registered with us when prompted
  • Click Send Verification Code and keep the app’s Login page open
  • A verification code will be sent to the email address you entered; add this code in to the Verification Confirmation box
  • You will then be prompted to reset your password
How do I reset my S12 Solutions password using the website version on my computer?

Visit s12solutions.com and click Login.

If you have never logged in before, follow this process:

  • Check your junk email folder in case your Welcome Email has been directed there; if you do not have a Welcome Email or you have but it was sent more than 30 days ago and the password has expired, please follow these steps:
  • Click the Login with password button
  • Click Reset Password
  • Enter your email address
  • Click Send Confirmation Link
  • A new Welcome Email will be sent to your email address containing a new temporary password; use this password to login

If you would like to reset a forgotten password, please follow this process:

  • Click Login with password
  • Click Reset Password
  • Enter the email address you have registered with us when prompted
  • Click Send Verification Code and keep the Login page open
  • A verification code will be sent to the email address you entered; add this code in to the Verification Confirmation box on the Login page
  • You will then be prompted to reset your password
Why is the S12 Solutions app asking me to login using my password instead of my touch ID or pin code?

Every 3 months, S12 Solutions will ask you to login using your email address and password as part of the app’s security protocol. You will be able to return to your Touch ID or pin code as usual once you have added this information.

What phones can be used to access the app?

The S12 Solutions app works on Android and iOS phones.

Phones must have up to date software installed, with version numbers no less than Android 8.0 and iOS 12.0.

How do I download the app on to my iPhone?
How do I download the app on to my Android phone?
I am trying to login to S12 Solutions but receiving a User Does Not Exist error message

There are a few factors to consider when you see this error message.

  • Firstly, anyone can download the S12 Solutions app or access our website but only users registered with S12 Solutions can login. If you are trying to login but you are not registered with us you will receive this error message. Please get in touch with our Support Team using the information below to register
  • If you are a registered user, please check your email address for typos
  • If the email address is correct and you have multiple email addresses, please consider whether you registered with S12 Solutions using one of your other email addresses
  • If you would prefer to use a different email address moving forwards, please contact the Support Team to update this information
  • Please check that you are typing your password correctly
  • If you are logging in for the first time using the temporary password in your Welcome Email, please keep in mind that the password should be 8 characters long and it is case sensitive; if there is a comma or full stop at the end of the temporary password, this character is a part of the password, so please include it when adding your password to the Login page

You can reach our Support Team on 0808 168 0160 or support@s12solutions.com.

How do I check which version of the S12 Solutions app I am using?
  • Login to the S12 Solutions app
  • Click on the Support option on the right-hand side of the app Menu
  • Scroll down to the bottom of the page
  • Beneath Version History you will see the words App Version followed by a series of numbers, for example: 2.4.14
  • This number will update every time a new version of the app is published via the App Store or Play Store. You are likely to see this number update when substantial changes are made to the app; smaller updates will not prompt this number to update
  • Updates are an important part of keeping all apps running well and older versions of all apps will be prone to problems over time. If you contact the Support Team about a problem, one of the first questions they will ask you is which version of the app you have on your phone
  • Please contact our Support Team if you have any questions about versions or updates: 0808 168 0160 / support@s12solutions.com
How do I check my phone's software is up to date?

Keeping your phone’s software up to date is an important part of maintaining your phone’s security and making sure all apps run well. If your phone does not have the latest software installed, this may impact S12 Solutions’ performance on your phone, and the Play Store or App Store may not return the latest version of S12 Solutions, if you are downloading the app for the first time.

To check that you have the latest software installed, please go to your phone’s:

  • Settings
  • General
  • Software Update

If an update is available, you can download and install it from this screen.

S12 Solutions is not working on my computer/laptop
  • The S12 Solutions website version will not work on your computer/laptop if you are accessing the internet with the Internet Explorer web browser
  • In this case, a banner and message will appear explaining that this website is not supported or reporting an error message
  • Please access s12solutions.com using Microsoft Edge, Google Chrome, Mozilla Firefox or Safari with JavaScript enabled
  • You can download those browsers if you do not have them already installed. Please keep in mind that IT departments sometimes restrict downloads on work computers/laptops; in this case, please contact your IT department to request they make one of these browsers available or permit you to download one
My IT department has downloaded the S12 Solutions app to my work phone but I cannot see it
  • Check if you have a secure Hub/ Workspace app on your phone; if you do, the S12 Solutions app may be stored in this Hub/Workspace app rather than directly on your phone
  • If you cannot find the S12 Solutions app in your Hub/Workspace or you do not have a Hub/Workspace app at all but still cannot find the S12 Solutions app, please contact your IT department directly for help
I am trying to create a claim but I cannot find the patient's GP practice

A patient’s GP practice is the information that should be used to identify the CCG accountable for paying a doctor’s claim, where this information is available. Please keep the following information in mind when searching for the GP practice:

  • A GP practice can operate as a single surgery or multiple surgeries
  • If a GP practice operates as a single surgery, the surgery and GP practice will have the same name and address
  • If a GP practice has multiple surgeries, there is usually a main surgery that shares its name and address with the GP practice; other branch surgeries will have their own names and addresses

It is often the case that AMHPs may know the name of a branch surgery without realising that the GP practice it is linked to has a different name and address; as such, the surgery name that AMHPs input may not return a result.

We have provided a few different ways of looking for a GP practice if the name you know cannot be found:

  • Initiate the Create Claim process and tap into the GP practice field
  • GP practice is the default search option
  • Type the name you know into the Search bar
  • If this does not return any results, tap into the GP Branch Surgery option to select it and retype the name you know into the Search bar
  • If that option does not work either, tap into Name or Postcode and type the name you know or the surgery’s postcode into the Search bar

Our system uses NHS Digital’s Organisation Data Service to match GP practices with CCGs. If you cannot find the right result, there are a few formatting elements you can edit to help make sure that that way you have written your surgery name matches NHS Digital’s format:

  • Add or remove ‘The’ from the start of your search
  • Add or remove apostrophes, eg Mary’s or Marys
  • Add or remove punctuation, eg St. or St without a full stop

If you have tried all of these suggestions and still cannot find what you are looking for, please contact our Support Team: 0808 168 0160 / support@s12solutions.com

The section 12 app has been a brilliant innovation. As a doctor I can put my availability on it so I no longer get calls on days when I have chosen not to work and it seems to make life much easier for the AMHPs to find me when I am working.

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Register For S12 Solutions

Please get in touch to find out if S12 Solutions is available in your area. If you already know that the platform is available in your area and you would like to take part, click on the link below to register.

Register now

Please get in touch if you are a doctor and you would like to discuss using S12 Solutions in your area: info@s12solutions.com

Need support?

If you are already using the platform and would like help, our Support Team is available on 0808 168 0160 or support@s12solutions.com, Monday to Friday, 8.30am – 5.30pm, excluding bank holidays. Please leave a message or send an email outside of these hours, and we will get back to you as soon as we can.

Download our app

If you’re an AMHP or s.12 doctor and S12 Solutions is live in your area, you can download the app for iOS or Android here.