Amy had become frustrated with inefficient paper processes used to organise Mental Health Act (MHA) assessment teams, which often delayed assessments, and increased distress and risk for the person waiting; research with colleagues, section 12 (s.12) doctors and other stakeholders revealed further challenges including:
- Doctor s.12 approval is not routinely checked against the Department of Health and Social Care’s (DHSC) Mental Health Act Register Database: in some cases, this could lead to unlawful detention
- Delays may absorb A&E, emergency service and place of safety resources
- Doctors may be called day and night about attending MHA assessments because they cannot easily communicate their availability or control their contact information
Amy was convinced technology could help and in 2017, founded S12 Solutions, a platform that connects AMHPs with local, available s.12 doctors. In 2018, the platform was successfully piloted the commissioned in Cumbria and South West London.