Through talking to section 12 (s.12) doctors, claim processors and other stakeholders, we learned that it is not always clear to s.12 doctors where claims should be sent or how to resolve payment problems, which in some cases was discouraging s.12 doctors from participating in s.12 work.
Furthermore, claim processors were routinely sent non GPDR compliant claim forms, which were often sent in bulk. Processing could be time-consuming and bulk submissions could cause problems for CCG budgets.