For Commissioners

FAQs

Which parts of the MHA process does the software support?

S12 Solutions is the only organisation able to provide the following features within one system, which is also interoperable with EPRS.

• MHA assessing team organisation
• Video calling for remote assessments or pre/post-assessment, socially distanced discussions between AMHPs and doctors
• GDPR-compliant claims form submission and appraisal
• The ability to pay claims if required
• MHA statutory form completion and submission
• Payments of Claims

A single system makes life easier for busy users because they only have one system to learn and one login to use for all tasks.

The single system approach also aligns with NHSX’s goal of ensuring common technologies and services are used so areas do not have to ‘reinvent the wheel’.

What does the company do to make sure new technology becomes habitual?

• S12 Solutions’ account management team supports a Site with implementation and trains users at a time that suits their commitments, including evenings and weekends where necessary
• A Site’s account manager will stay with them post-launch, so each has a single point of contact who knows them and their Site very well
• Each account manager works alongside product support managers, who provide ongoing to support to their Sites; this enables the product support managers to really understand local processes and develop good relationships with those users. Including work to increase doctor networks and keep doctors’ availability up to date
• Users can get in touch with the Support Team directly with any queries and this team can provide further training if required; user feedback to the support team is also heavily encouraged and many user suggestions have been integrated into the platform
• S12 Solutions’ leadership team has strong, long-term support from the key national leads, which means that commissioners can be assured that the platform’s outcomes will always fully align with the national perspective and direction of travel.

What evidence is available to demonstrate that the product works and how does the provider make sure the product remains fit for purpose?

• In 2018, S12 Solutions supported 235 users during two pilots to test the concept
• Both pilots demonstrated assessments happening sooner than expected, improved ability to organise ‘best-fit’ assessments for the service users, more doctors making themselves available for s.12 work and more assessments being organised by the shift that had received the referral
• Pilot experience and research was used by our in-house development team to create the next iteration, which is live or being implemented across 91 Local Authorities, 38 Mental Health Trusts and 79 CCGs; the system will work for AMHPs anywhere in England where the app has been commissioned to identify s.12 approved doctors for an out of area assessment, and our claim form process can be used for out of area assessments so long as the CCG is enrolled on the platform
• S12 Solutions has retained all its Sites since the platform was launched in 2017
• S12 Solutions is working with the Academic Health Science Network to provide robust evaluations for current projects
• Our development team is supported by input from AMHPs, s.12 doctors, a Mental Health Act Coordination Lead, and an AMHP Consultant and Academic
• S12 Solutions also hosts user/stakeholder focus groups to implement local process variations and scope new product development; in this way, the platform will continue to develop in harmony with evolving workforce needs and legislative changes

Is the product secure?

We recommend investigating the software provider’s approach to keeping user information safe and ensuring the software is clinically safe and fit for purpose. S12 Solutions can provide assurance in the following ways:

• S12 Solutions Clinical Safety Case and Hazard log was reviewed and approved by external independent CSO which can be used by Health Organisations when reviewing NHS Digital’s DCB0160 compliance. The safety case report aims to provide part of the assurance that the application complies with NHS clinical safety standards. As such it is deemed clinically safe and fit for purpose
• S12 Solutions has collaborated with the Department of Health and Social Care to develop an interface between our software and the Mental Health Act Register Database of s.12 approved doctors; only doctors with current s.12 approval are returned in AMHPs’ search results
• S12 Solutions is ISO 27001 and 9001 certified
• S12 Solutions is also part of G Cloud-11 (our G Cloud-12 application is in process), the NHS Innovation Accelerator and Innovation and Technology Payment application, which all have rigorous, robust and competitive application processes; S12 Solutions’ inclusion on all can provides assurance to commissioners