- Checking information, obtaining missing details, maintaining records, processing payments, and resolving queries relating to assessments that took place the previous financial year, took time for administration and finance professionals to complete
- Paperwork could be handled by multiple people or delivered to the wrong place
Difficulty organising MHAA assessment teams
- Processing and payment inefficiencies could lead to heavily delayed payments, which in some cases discouraged doctors from putting themselves forward for section 12 work, reducing the doctor network available to Approved Mental Health Professionals (AMHPs)
To resolve these issues, S12 Solutions has extended its claims processing capability, using a codesign process, to include paying s.12 claims for MHAAs every two weeks.