Digital Platform for Mental Health services

Supporting the Crisis Care Pathway through digital innovation.

S12 Solutions has been created by Amy Manning, a practising Approved Mental Health Practitioner (AMHP) and Best Interest Assessor. As an AMHP, Amy was frustrated by the outdated paper-based Mental Health Act assessment process which in 2018, was identified by the Association of Directors to Adult Social Services (ADASS) as the second most frequent cause of delay. Amy thought that technology could help and went about finding a new way of working and in 2017, S12 Solutions was created.

Since its beginning, S12 Solutions has been developed to include different functionalities including, S12 Video Calling, electronic Statutory Mental Health Act forms and an improved claim form process, in line with evolving user needs. During this time, the S12 Solutions team has also grown from a team of 2 to an established team of over 20 people, all dedicated to developing the platform and continuing to support our health and social care colleagues.

S12 Solutions and Amy have also become one of the NHS Innovation Accelerator’s (NIA) high-impact, evidence-based innovations, joined the NHSE/I Innovation and Technology Payment’s Evidence Generation Fund and achieved Investors in People Gold to: S12 Solutions is part of the NHS Innovation Accelerator (NIA) and NHSE/I’s Innovation and Technology Payment, initiatives which support the spread and adoption of high-impact, evidence-based innovations. S12 Solutions is also a Gold Standard Investors in People organisation.

S12 Solutions Timeline

April 2017

Amy Manning created S12 Solutions to provide a more effective way for AMHPs to organise s.12 doctors for MHA assessments.

July 2017

Cumbria and South West London signed up to be a part of the initial pilot.

September 2018

Following their successful pilots, Cumbria, and South West London both went on to commission the platform.

January - April 2019

S12 Solutions continued to go from strength to strength and were successful in the application to two national innovation programmes:

ITP: Innovation and Technology Payment’s evidence generation fund.
NIA: NHS Innovation Accelerator’s high- impact, evidence-based innovations.

July 2019

Accepted onto G Cloud as a supplier.

September 2019

S12 Solutions also went on to achieve Gold Investors in People Accreditation.

October 2019

ISO Accreditation’s 9001 and 27001.

2020 March

During Covid-19 the platform has been regarded by MHTs, CCGs, LAs, the AHSN and ORCHA as part of a solution focused Covid-19 response plan. NHSE/I Mental Health digital team also recognise the platform as solution for local areas to adopt during the pandemic and beyond.

April 2020

Won Best Progress Winner in the 2019 NIA Fellow Awards.

May 2020

Over 2000 AMHPs and Doctors using the platform.

July 2020

Feature development of video calling and electronic statutory MHA forms in response to COVID-19 and national guidance.

August 2020

S12 App is now implemented across 60% of NHS England.

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Who-we-are-Timeline Digital Platform for Mental Health services

Our Mission, Vision & Values

Our Mission

Supporting the Crisis Care Pathway through digital innovation.

Our Vision

To make Mental Health Act (MHA) assessment processes quicker, simpler and more secure, supporting timely access to assessment for service users and improving mental health professionals’ working lives.